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Order & Shipping

Unfortunately, it is not possible to cancel an order due to our fully automated production process.
Delivery times vary depending on the product. For more information, click here.
Please note that express deliveries or express production are not possible.
Your product is stored in our system for 30 days from the order date. Photo projects can be ordered at a later date through the shipping confirmation (e-mail).

For data protection reasons, photo projects are permanently deleted from our servers 30 days after the order date, and can no longer be reproduced after this time.

If you placed your order using the ifolor Designer and haven’t deleted the projects, you will be able to order your projects again at any time through the ifolor Designer.

Immediately after having received your order, we will automatically send out an order confirmation. If you have not received this, please check your spam folder.

If there is no order confirmation in your spam folder either, please let us know your full address, the product selected and the time you placed the order through our contact form.

Due to the varying production times for individual products and the fully automated production process, it can happen that the order is sent over multiple partial deliveries. Orders can no longer be amended, brought forward, cancelled or combined once they have been placed.
The amount of the shipping costs – including postage, packing and packaging – will be shown in your shopping cart before you confirm your order.

When ordering several products within a single order, the shipping costs for the individual products are added together. A 25% discount on this sum is granted when ordering at least two (2) different products. For five (5) or more products, the total discount increases to 50%.

Please note that for paper photos the shipping costs are only charged once.

Orders cannot be combined. Each order triggers a separate job in the system, regardless of the ordering channel, and they cannot be merged.
Yes, at ifolor it is possible to enter different delivery and billing addresses. You can easily enter a different delivery address during the ordering process. The important thing is that the billing and delivery addresses are in the same country.
No, changing the delivery address is no longer possible after the order has been submitted.
Once the order has been received by ifolor, the automated production process begins immediately to ensure fast delivery. For this reason, the delivery address cannot be changed afterwards.